The Valley Marketing Group
    Get Free Audit

    AI Agent

    AI Reputation Management Agent

    More 5-star reviews on autopilot

    Most businesses ask for reviews once — awkwardly, too late, and get ignored. Our Reputation Manager sends the right ask at the right moment, routes unhappy customers to a private channel before they go public, and responds to every review in your voice. Automatically. Every time.

    Doubles 5-star reviews monthly

    Get your free AI audit — see how Reputation Manager works for you

    Prefer to talk? Call (623) 343-3141

    In Plain English

    After every job, the AI follows up with customers and guides happy ones to leave a Google review.

    Live Demo

    See Reputation Manager
    in action.

    An agent that asks every happy customer for a review at the perfect moment, routes detractors to a private channel, and helps you respond to every review with care.

    Looping in real time
    Reputation Manager
    New review detected
    Live
    JM
    Jenna M.
    via Google · just now
    ★★★★★
    "They came out within an hour, fixed my AC, and the tech was super friendly. Highly recommend!"
    Awaiting
    —
    Overall rating
    4.2
    ★★★★★
    — —

    How it works

    Three steps. Fully automated.

    Step 1

    Triggers at peak satisfaction

    After a job closes or a service is completed, the agent sends a personalized review request via SMS or email — timed within the window when customers are most likely to respond (typically 30–90 minutes post-service). The message includes the customer's name, the service performed, and a direct link to your preferred review platform. No generic blasts. No bad timing.

    Step 2

    Protects your rating automatically

    If a customer signals frustration — through their response, tone, or a low satisfaction score — the agent quietly routes them to a private feedback form instead of Google. You get the complaint directly. The public doesn't. Happy customers get a frictionless one-click link to Google, Yelp, Facebook, or all three — based on which platform matters most for your business.

    Step 3

    Responds to every review in your voice

    Every new review triggers a personalized, on-brand response — positive or negative. The agent drafts replies that acknowledge the specific content of the review, sound human, and reflect your brand's tone. You choose: queue for approval, or let it post automatically. Either way, no review ever goes unanswered again.

    What it knows

    Trained on YOUR business

    0% trained
    • Job completion data
    • Customer sentiment
    • Brand voice for replies
    • Platform rules
    • Escalation triggers
    • Reviewer history

    Real outcomes

    What clients see with Reputation Manager

    4.5x
    Reviews per month
    +0.7★
    Average rating lift
    100%
    Response rate

    Businesses using our Reputation Manager add an average of 14 new reviews per month in the first 90 days.

    Platforms we monitor

    • Google Business Profile
    • Yelp
    • Facebook Reviews
    • Healthgrades (medical)
    • Avvo (law firms)
    • Angi (home services)
    • BBB

    Why timing changes everything

    A review request sent 2 days after service gets a 4% response rate. Sent within 90 minutes of a completed job, it gets 34%. The difference isn't the message — it's the moment. Our agent knows the difference and acts on it automatically, every time, for every customer.

    What happens with a negative review

    If a customer leaves a public negative review before we can intercept, the agent alerts you immediately and drafts a professional, de-escalating response for your approval. We train it to never sound robotic, defensive, or scripted — because the public judges how you respond just as much as they judge the complaint.

    Common Questions

    You get an immediate alert and a drafted response written in your voice — calm, professional, and specific to what the reviewer said. You approve it or let it post automatically. The goal is always de-escalation and demonstrating that you care.

    Google, Yelp, Facebook, Healthgrades, Avvo, Angi, and BBB. We prioritize whichever platform drives the most customer decisions in your industry. For home services, that's usually Google. For medical, Healthgrades.

    Yes. You choose your mode at setup — approval required, or fully automated. Most clients start with approval mode for the first 30 days and switch to auto once they see the quality of the responses.

    No. Every message is personalized with the customer's name and service details, written in your brand voice, and signed with your name or your staff member's name. It reads like a personal follow-up — because it's trained to.

    Each location gets its own review profile, request flow, and response voice. We manage reputation separately per location so reviews never get mixed up and each location's rating improves independently.

    Yes. Most businesses never reply to reviews at all, so a consistent, thoughtful response on every review — good or bad — is a real point of differentiation, not just damage control. It also gives future customers (and AI tools summarizing reviews) more signal that the business is actively engaged and trustworthy.

    You Might Also Need

    Voice Receptionist

    Never miss a call again

    AI Chatbot

    Convert website visitors 24/7

    Ad Lead Follow-Up

    Strike while the lead is hot

    See it live in your business.

    Get a free AI audit. We'll show you exactly how Reputation Manager would work for you.

    Prefer to talk? Call (623) 343-3141